I’ve just had an accident in my car; my agent is on leave at the moment, what are the procedures I have to follow?

First of all stay calm and carefully complete the ‘Accident report’ that you keep with your car credentials. Note down any important information, such as the name and address of the third party, the make and registration number of the other car and the contact details of the insurance company, including the policy number (which is always at the top of the green card).

Contact our Claims Department immediately. If the third party is insured in Luxembourg, you will get practical help by calling this number: 4761-4761. If the third party is insured abroad, our qualified managers will help you on this number: 4761-6799.

If your car is still drivable, try to obtain an approximate estimate of the damage and make an appointment with your garage. This will speed up the redress and compensation procedure.