Our company

LA LUXEMBOURGEOISE was the very first Luxembourg insurance company active in the Grand Duchy in 1920. Shortly after its constitution, it set up its offices on the corner of “Boulevard Royal-Grand-Rue”.

The business very quickly began to develop its activities in the insurance field and to diversify its range of services in the banking sector, although changes in the law meant that this activity had to be abandoned in 1970.

In view of the unique European market, in 1989 the company split its life and non-life insurance activities and created two separate subsidiaries. It was at this point that the Spuerkeess (Banque et Caisse d’Épargne de l’État) joined the capital of these two new entities. Since then, the Luxembourg identity and roots have been strengthened within the two companies.

LA LUXEMBOURGEOISE group currently employs about 500 staff in the Grand Duchy. The country has one of the country’s largest networks, with more than 700 agents including 100 professionals across the country. 

The protection and respect of professional secrecy and the confidentiality of customer data are a priority for La Luxembourgeoise Group.

As part of an approach designed to provide the best possible support for its customers and offer them more effective services, La Luxembourgeoise Group may call on specialist service providers, some of whom use cloud computing technologies. In this respect, certain information relating to customer data may be communicated to these subcontractors by means of technical and technological resources subject to the most stringent security standards.

If, for certain services, a Group company needs to communicate information to its specialised service providers, it undertakes to do so in strict compliance with the regulations in force. It also ensures that all customer data is protected by specific provisions in the contracts it concludes with its service providers.

You will find below all the information concerning the service providers used by the companies of La Luxembourgeoise Group.

Only the French version of the LALUX website is binding.

Insurance documents

LALUX uses a Luxembourg-based service provider for its centralised printing and distribution of insurance documents (contracts, amendments, etc.). The service provider is specialised in this field and is “PSF” approved.

As part of the subcontracting, the service provider receives personal identification data (last name, first name, date of birth, telephone number, e-mail address, postal address, gender, etc.).

Motor vehicle assistance

LALUX uses a Belgium-based service provider to provide motor vehicle assistance under the Top Assistance guarantee (claims management). This specialist assistance provider is a subsidiary of a large regulated French group.

As part of the subcontracting, the service provider receives the personal data needed to manage the insurance contract (driving licence number, registration plate number, data relating to previous insurance contracts, etc.).

Home assistance

LALUX uses a Belgium-based service provider to provide home assistance under the Home Assistance guarantee (claims management). This specialist assistance provider is a subsidiary of a large regulated French group.

As part of the subcontracting, the service provider receives personal data needed to manage the contract, as well as personal data relating to the home (owned or rented property, data relating to previous insurance contracts, etc.).

Operational IT maintenance

LALUX uses a Bulgaria-based service provider that specialises in the development of insurance solutions for the maintenance of its business applications and information systems.

As part of the subcontracting, the service provider receives personal identification data required to manage the contract (last name, first name, date of birth, telephone number, e-mail address, postal address, gender, driving licence number, registration plate number, owned or rented property, data relating to previous insurance contracts, etc.).

Various IT services

In the context of various IT services including the purchase of licences, the digitisation of internal processes, etc., LALUX uses a number of Luxembourg-based IT service providers.

As part of the subcontracting, the service provider receives personal identification data as well as personal data required to manage the contract (surname, first name, date of birth, telephone number, e-mail address, postal address, gender, driving licence number, registration plate number, owned or rented property, data relating to previous insurance contracts, etc.).

Accounting IT system

LALUX uses a Luxembourg-based service provider that specialises in the most widely used accounting system on the market for its services relating to the maintenance and development of the accounting application system.

As part of the subcontracting, the service provider receives personal data of an economic and financial nature (bank details, insurance premiums paid, amounts indemnified, etc.).

Insurance documents

LALUX-VIE uses a Luxembourg-based service provider for its centralised printing and distribution of insurance documents (contracts, amendments, etc.). The service provider is specialised in this field and is “PSF” approved.

As part of the sub-contracting, the service provider receives personal identification data (last name, first name, date of birth, telephone number, e-mail address, postal address, gender, national identification number, etc.).

Operational IT maintenance

LALUX-VIE uses a Luxembourg-based service provider specialising in the development of insurance solutions for the maintenance of its business applications and information systems.

As part of the subcontracting, the service provider receives personal identification data required to manage the contract, economic and financial data, data relating to professional life and data relating to personal life (insurance premiums paid, capital guaranteed, income, tax situation, financial situation, tax number, date of entry into pension scheme, salaries and bonuses, data relating to previous insurance contracts, profession, sector of activity, etc.).

Various IT services

LALUX-VIE uses a number of Luxembourg-based IT service providers for a variety of IT services, including the purchase of licences and the digitisation of internal processes.

As part of the subcontracting, the service provider receives personal identification data, personal data required to manage the contract, personal data of an economic and financial nature, data relating to professional life as well as data relating to personal life (insurance premiums paid, capital guaranteed, income, tax situation, financial situation, tax number, date of pension commencement, salaries and bonuses, data relating to previous insurance contracts, profession, sector of activity, etc.).

Accounting IT system

LALUX-VIE uses a Luxembourg-based service provider that specialises in the most widely used accounting system on the market for its services relating to the maintenance and development of the accounting application system.

As part of the subcontracting, the service provider receives personal data of an economic and financial nature (bank details, insurance premiums paid, payments on maturity or surrenders, etc.).

Insurance documents

DKV Luxembourg uses a Luxembourg-based service provider for its centralised printing and distribution of insurance documents (contracts, amendments, etc.). The service provider is specialised in this field and is “PSF” approved.

As part of the subcontracting, the service provider receives personal identification data (last name, first name, date of birth, telephone number, e-mail address, postal address, gender, etc.).

Operational IT maintenance

DKV Luxembourg uses a market-leading service provider based in Germany for the maintenance of its business applications and information systems.

As part of the subcontracting, the service provider receives personal identification data (surname, first name, date of birth, e-mail address, postal address, etc.) and personal data required to manage the contract (amounts of healthcare reimbursed, etc.).

Various IT services

DKV Luxembourg uses a number of Luxembourg-based IT service providers for a variety of IT services, including the purchase of licences and the digitisation of internal processes.

As part of the subcontracting, the service provider receives personal identification data and personal data required to manage the contract (amounts reimbursed for healthcare, etc.).

Health assistance / call centre

DKV Luxembourg’s health assistance (repatriation in the event of illness) uses a service provider responsible for call centre activities outside company opening hours, including weekends and public holidays. This Belgium-based specialist service provider is a subsidiary of a large regulated French group.

As part of the subcontracting, the service provider receives personal identification data (last name, first name, telephone number, e-mail address, postal address, type of cover taken out, gender, etc.).

Health assistance / repatriation

DKV Luxembourg’s health assistance (repatriation in the event of illness) uses a service provider responsible for repatriation activities outside company opening hours, including weekends and public holidays. This Austria-based service provider is the world leader in repatriation by air.

As part of the subcontracting, the service provider receives personal identification data (last name, first name, telephone number, e-mail address, postal address, type of cover taken out, gender, etc.).

Third-party payment services

DKV Luxembourg uses a service provider based in France to set up third-party payment for eligible persons. This specialised service provider uses a system that has been in use on the French market for over twenty years.

As part of the subcontracting, the service provider receives personal data relating to health (national insurance number, invoices, medical reports, medical prescriptions, information relating to care, etc.).

Accounting IT system

DKV Luxembourg uses a Luxembourg-based service provider that specialises in the most widely used accounting system on the market for its services relating to the maintenance and development of the accounting application system.

As part of the subcontracting, the service provider receives personal data of an economic and financial nature (bank details, insurance premiums paid, amounts indemnified, reimbursed health services, etc.).