FAQ
- I’ve just bought my first car and want to insure it. What will be my ‘Bonus-Malus’ degree?
- After I collided with another car, ‘LALUX had to pay a substantial amount of compensation. What will be the effect of this claim on my next premium?
- My insurer recommends a ‘Casco’ policy for my new car. Is this compulsory?
- My Car insurance policy includes a Driver Cover. Is this necessary?
- What is the observation period in Car insurance?
- I have put a dent in my car which has been compensated by my Casco insurance. What effect will this have on my BONUS?
- Exactly what kind of car is a category B car?
- I want ‘All Risks’ insurance for my new car and I have to declare its replacement value. How do I calculate this replacement value?
- Can I select a garage to repair my vehicle?
- Can the assessor contact me personally to make an appointment to see my car?
- The accident was not my fault, and since I did not take a rental car, am I still entitled to compensation?
- I am insured with you and my car has CASCO coverage. Do I have the right to a replacement car while mine is being repaired and if YES, for how long?
- I’ve just had an accident in my car; my agent is on leave at the moment, what are the procedures I have to follow?
- What is an accident report?
- What happens if neither of the drivers has an accident report?
- Who compensates the victim of a traffic accident if the driver responsible cannot be required to pay?
- Is House insurance compulsory?
- My children study abroad. Do they each have to take out a Private Life Civil Liability policy separately?
- My skills have renovated an old house and have benefited from free insurance during the period of work. Is this true?
- I have just bought a house. Am I obliged to take on the insurance of the owner who sold it to me?
- My agent has asked me to take photographs of all my valuables. Do I have to send them to the insurance company?
- What are the main risks covered by House insurance?
- I have a common law union with my partner. Is she covered by mu House insurance?
- What are valuable items called and how are they insured?
- What is Private Life Civil Liability?
- After a break in, a large number of stolen items are recovered. Do I need to inform my insurer of this?
- After a violent storm, my dishwasher no longer works due to a short circuit. This loss is covered under the heading ‘Electrical damage’. Will my insurance premium increase at the next renewal date?
- My house has been broken into. What should I do?
- A water leak has caused considerable damage to the ceiling of my living room. Can I carry out the repairs myself?
- I have opted for the ‘Home-Assistance’ service. I arrive home late in the evening and notice that the central heating is broken. What do I do?
- What is the “LALUX easyAPP”?
- What features does the LALUX easyAPP offer?
- How long is my easyAPP account valid for?
- Will my personal details be kept confidential when I register with LALUX easyAPP?
- What are the main advantages and benefits of using the LALUX easyAPP?
- To what extent will my agent or insurance company be informed of changes made in my easyAPP?
- Will the LALUX easyAPP replace my agent in the long term?
- What is my customer number and password and where can I find them?
- What are the steps for the initial connection?
- Why do I need my mobile phone number to connect to easyAPP Home?
- Will my personal details I give when I register for the customer area remain confidential?
- How do I log in to my easyAPP Home customer area?
- What is easyAPP Home?
- What can I do in my easyAPP Home customer area?
- Who should I contact for queries about my customer area?
- How long is my easyAPP Home account valid?
- What insurance policies are displayed on easyAPP Home?
- Why are some of my contracts not displayed in my easyAPP Home customer area?
- How do I download or view my documents?
- What are the main advantages and benefits of using easyAPP Home, the customer area of LALUX Assurances?
- To what extent is my agent or insurance company aware of changes in easyAPP Home?
- How can I change my data if it is not displaying correctly?
- Will the easyAPP Home customer area replace my agent in the long term?